J-Top UTV Outfitters normally ship orders within 1-3 business days from the time the order is placed. If we have the products in our physical location we will always try to ship out the same day. Weekend orders will not be processed until Monday. If for some reason your item is out of stock, we will notify you via e-mail or phone.
Refund, Returns and Cancellation Policies:
Our goal is for you our valued customer to be satisfied with your purchase.Items sent incorrectly, damaged or defective will be exchanged or refunded in full. If an item needs returned please contact J-Top UTV Outfitters for a RA# (Return Authorization Number) within ten (10) days of receipt. The 30 day manufacturer’s warranty states that if the product fails in normal use (with no “client-induced failure” and no customer changes or modifications) within the first 30 days of ownership, then we will repair or replace it (at our option) at no charge to you except for your cost of shipping. A receipt must accompany all warranty claims inquiries. All items (even defective items) should be returned in as clean condition as possible. We may require additional information to process a return, including pictures, shipping information, etc. Please contact firstname.lastname@example.org to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us. Cancellations may be made prior to shipping.